Customer Care

 

Orders

Orders placed Monday - Thursday before 5pm PST are processed promptly within 1-2 business days of your order. Orders placed Friday - Sunday will be processed after the weekend. We try to ship orders out the next business day after your order is placed whenever possible.

 

Shipping

All orders are shipped via Canada Post, which generally takes about 3 business days within Canada and includes a tracking number.

 

International Shipping

We currently ship within Canada and US only. US shipping delivery time takes up to 7 business days and includes a tracking number. Please note that we are not responsible for any customs costs or tax duties that may apply.

 

Return Policy

At this time, we only offer exchange or store credit. If you wish to exchange your item(s) or would like store credit, the item must be returned within 14 days of delivery. Any items received after this time may be subject to a restocking fee. Unfortunately, we cannot accept any items returned after 30 days. 

Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or you may not be eligible for an exchange. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make an exchange, please contact us to request an authorization. Please include the order number and item(s) you wish to return.

We cannot accept returns shipped without an authorization number. 

 

Payment

Oh The Sweet Things accepts all major types of credit cards.

 

Privacy

We respect and protect the privacy of our customers. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.

 

If you still have a question that was not answered above, please get in touch with us and we would love to help!