How fast will my order ship?
Orders placed Monday - Thursday before 5pm PST are processed promptly within 1-2 business days of your order. Orders placed Friday - Sunday will be processed after the weekend. We try to ship orders out the next business day after your order is placed whenever possible.
What shipping carrier do you use and how long does it take?
We send all packages through Canada Post. It usually takes about 2 business days within Canada and includes a tracking number.
Do you ship internationally?
We currently ship within Canada and US only. US shipping delivery time takes about 4-7 business days and includes a tracking number.
If I'm located outside Canada, will I have to pay for customs & duty fees?
Please note that we are not responsible for any customs costs or tax duties that may apply.
What types of payments do you accept?
Oh The Sweet Things accepts all major types of credit cards.
Is my credit card information protected?
We respect and protect the privacy of our customers. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.
What's your return policy?
At this time, we only offer exchange or store credit. If you wish to exchange your item(s) or would like store credit, the item must be returned within 14 days of delivery. Any items received after this time may be subject to a restocking fee. Unfortunately, we cannot accept any items returned after 30 days.
Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or you may not be eligible for an exchange. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue an exchange without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your exchange to be processed.
To make an exchange, please contact us to request an authorization. Please include the order number and item(s) you wish to exchange.
We cannot accept exchanges shipped without an authorization number.
Who designs the stationery line?
Oh The Sweet Things is the handiwork of artist Natasshia Neary. All illustrations and hand-writing are from her original designs.
Where and how are the products manufactured?
All of our paper goods are proudly designed and printed in Canada. Each product is assembled by hand in our studio in Squamish, BC. We select the highest quality materials to ensure our products are beautiful and well made. We use environmentally certified paper stock for all of our printed products.
Can you customize colours or change some wording for me?
Unfortunately, at this time we do not offer this type of service.
Where can I buy that font?
All illustrations, calligraphy and writing are all done by hand by artist Natasshia Neary. Unfortunately, this is not a font available for purchase.
As a buyer, how do I go about carrying your collection in my shop?
We're so glad you asked! If you're interested in carrying our collection in your shop, head over to our Wholesale page to find out more information.
If you still have a question that was not answered above, please get in touch with us and we would love to help!